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FAQs and „How to“ Videos

This year, Hypermotion is taking place as a purely digital event. What functions does the Hypermotion Digital Experience offer? How can I log in? How can I edit my profile? You will find answers to these and other questions in the ‘How to’ videos and the FAQs.

Should you have any further questions, please contact our support.

‘How to’ videos

The first steps on the platform

  • Login
  • Profile
  • Contact recommendations
  • Video calls
  • Event calendar and live streams
  • Exhibitor list and attendee list

Interaction during live streams

  • Q&As
  • Surveys

‘Teams’ function for exhibitors

  • What is the ‘Teams’ function?
  • Possibilities for exhibitors offered by this function
  • Administrator (‘Admin’) rights

Speed networking sessions

  • Registration
  • Communicating interest to other attendees
  • How speed networking works

FAQ for exhibitors

Functions

The focus is on four primary components:

  • Matchmaking that is supported by AI
  • Streaming (live interviews, specialist presentations, panel discussions, start-up pitches)
  • Direct contact with attendees, e.g. via video chat
  • Speed networking

 

The matchmaking function draws on the interests specified by visitors when they register.

A calculation is run in the background to determine how well exhibitors’ and visitors’ interests match up. Contact recommendations are then generated based on this information.

Additional information such as movement data, search patterns and existing contacts can then be used to create additional contact recommendations automatically.

 

There will be five different speed networking sessions in which you can make new contacts quickly and easily in five-minute talks. Simply add the speed networking sessions from the event calendar to your personal calendar. You have until one hour before the start of each session to specify which other attendees on the attendees list you would like to get to know in a meet & greet.

All appointments that you set up, as well as all events that you would like to take part in, are clearly displayed in a single location in your personal agenda. It is also possible to export this information to your external calendar.

Visit the profile of the attendee that you would like to meet. Here, you can click to show that you are interested in this contact. If they are also interested, a chat window will open. However, you can also request an appointment directly from the profile.

Go to the profiles of attendees that are relevant for you and click on the ‘interested’ button. If the attendee is also interested, they will be added to your contacts and you will be able to get in contact with them via chat. Alternatively, it is possible to request a virtual meeting (video call) at any time.

As soon as a business appointment has been confirmed, it will appear in your personal calendar with a button linking to the virtual meeting room. You can click on this button five minutes before the appointment and it will take you directly to the meeting room.

Yes, the extended duration of the Hypermotion Digital Experience beyond the event itself is one of the advantages of this format. The matchmaking and chat functions are available to you for a number of weeks before and after the event, allowing you to get in contact with attendees at any time. This includes users who are not logged in – they will be informed by email whenever they receive a contact request. On 10 December 2020 the platform will close – you will receive a reminder shortly before this occurs.

As many as 50 people can take part in a virtual meeting.

In addition to digital matchmaking, you can also find new contacts using the attendee list and exhibitor list. Furthermore, you can filter these lists using various criteria.

 

We query attendees about their interests during the registration process, and these responses are automatically matched with those given by exhibitors. This information is fed into the AI-supported matchmaking process so that exhibitors can receive recommendations regarding which attendees are relevant.

In addition, exhibitors can also proactively search for attendees in the attendees list.

Login

  1. You will receive an email containing a registration code.
  2. Simply login using your email address and your registration ID for the Hypermotion Digital Experience.
  3. Select a new password.
  4. Fill out your individual profile with your company information. The more detailed your information, the more networking opportunities you can create.
  5. Interact in the virtual realm with content and recommendations to obtain additional proposals that match your interests.

If you have any questions or are having problems, please contact our support team. Please note that it may take a moment before the system sends you your registration details.

  1. Open the start page
  2. Enter your email address and then click on “Continue”
  3. In the next step, the system will ask you to enter your password
  4. For this step, click on ‘Forgot or don't know your password?’
  5. Within a few minutes, you will receive an email containing a link (please also check your spam folder)
  6. The link will take you to a website where you can reset your password
  1. Visit your profile
  2. In the navigation bar on the left you will find an item called ‘E-Mail ändern’ [Change email address]
  3. You can enter a new email address here

Profile

The first port of call for every potential customer is your own company profile page – this serves as your business card. As a result, you should try to fill your company profile with meaningful information that arouses attendees’ interest and spurs them to contact you.

The content from the media package is automatically entered into the digital platform. In addition, you also have the opportunity add additional product pages to your company profile with image, video or PDF files to make it even more informative and attractive. Even so, always keep in mind that virtual events thrive on active communication by everyone involved! That means that the active participation of your sales staff is at least as important as creating a strong profile page. It is only by proactively targeting and addressing potential customers and partners that you will be able to achieve your desired sales success – and, as a first step, you will be supported by the integrated matchmaking tool.

 

You have the opportunity to create individual product pages as part of the media package. These are separate pages that can be supplemented with a video, image and text to ensure that people are optimally informed about your product range.

Option 1: First you must register on the platform

  • Now log in to the platform
  • A window will open automatically to ask about your preferences
  • Please answer all the questions, as this information will also be saved in your profile and serve as a database for the matchmaking tool.
  • Click on the highlighted field to enter your responses
  • You can add to your answers by clicking on ‘+’

Option 2: You have already registered on the platform and want to go back and change your profile data

  • Now log in to the platform
  • Open your profile
  • Change your profile image by clicking on the ‘pen’ icon
  • Modify your entries by clicking on the response field(s) you would like to change

 

The company profiles are filled with content taken from the media package. If you would like to make changes, please get in touch with your contact person and tell them the precise changes you would like to make.

Admin Users are pre installed by Messe Frankfurt. As Admin user you will receive an email with your Login credentials. After successful login please look to the upper right hand corner and you will find „Team“. Within teams you can setup other users.

  1. Invite other users to also be a representative of your company.
  2. Users can be set up as „Team Member“ or as „Admin“
  3. Define availability of your Team Members during the event
  4. Set meetings with visitors, admins can also do this in the name of team members

There is no official deadline, which means that last-minute deciders will also be able to take part. Exhibitors and visitors are given access to the platform at the same time. It is a good idea to fill in your profile straight away so that you can get started with networking as soon as possible.

Yes, the data can be changed via the media package survey and will be updated once each day. The profiles of the team members can also be adjusted at any time.

The ‘Teams’ function is available to all exhibitors and makes it possible for a company’s employees to work together. Team members can view their colleagues’ calendars, make appointments in their name and modify their availability information. Furthermore, all inbound leads are listed in the ‘Teams’ profile.

Admin

The ‘Admin’ (administrator) is the person who creates the ‘Teams’ account and sends invitations to the other team members.

Unlike the team members, the Admin has the following rights:

  • Edit the roles of team members
  • Edit the profiles of other team members
  • Invite additional team members

Team member

Team members have access to all the functions on the ‘Teams’ platform: they can arrange meetings (including in the name of other team members), view the entire team calendar etc.

It is not necessary to be reachable throughout the event. You have the ability to post the times at which your employees will be available in your profiles. We recommend that you ensure at least some availability of your staff even after the event has concluded so that you can take full advantage of the dialogue and interaction fostered by matchmaking.

Team member profiles can be filled individually as desired. The position of each team member is displayed in the company overview. It is not possible to include a product assignment in the team member profiles.

You can add pre-recorded videos to your profile during the media package survey. This might be a company video or a product video for each product page.

Furthermore, there is also the option of presenting a product in a ten-minute live stream within the framework of our event calendar. If you are interested, please get in touch with your contact person at Messe Frankfurt.

Leads

Inbound leads are all the attendees that have visited the company profile, an employee profile or a product profile. Furthermore, all attendees with whom there has been interaction (video call / text chat) are also classified as inbound leads. The inbound leads are displayed in the ‘Teams’ profile and are accessible to all team members.

Inbound leads can be exported from the platform. No personal data is transferred when this occurs. If you have made a promising business contact, you must use the chat function proactively to request contact details such as email addresses and phone numbers.

General questions

The platform is provided in English and in German. However, it is necessary to input all the information in the profiles in both languages using the fields provided for this purpose. Content will not be translated automatically. Attendees can select the language in which they would like to use the platform. Attendees will always be shown all information in their local time.

No, there are no capacity restrictions. There is more than enough server capacity available to allow all expected attendees to utilise the platform.

In place of an exhibition stand, each company has its own profile. It is not possible to present a second company within these profiles. As a result, it is not possible to have co-exhibitors.

To ensure optimum performance of the platform, we recommend that you use Google Chrome or Firefox as your internet browser.

No, the chat function is only available on the digital platform. It is not possible for exhibitors to integrate their own chat programmes.

To invite your business contacts to the platform, we recommend that you conduct a marketing campaign by email or post in which you include a link to our ticket shop. Tickets can be obtained here using our ticket system. Attendees will be able to obtain tickets free of charge this year.

‘Connections’ are those contacts with whom you have arranged a meeting or who have been identified as a ‘match’ on account of mutual interest.

For data protection reasons, no contact details are displayed in the visitor or exhibitor profiles. If you have made a promising business contact, you must use the chat function proactively to request contact details such as email addresses and phone numbers.

Exhibitors and visitors will be able to access the platform from 5 November 2020. You will receive your login details via email.

You will be able to take advantage of all the functions on the platform until 10 December 2020. The platform will then be closed.

 

Supporting programme

We offer a wide-ranging event programme featuring keynote speeches, start-up pitches and panel discussions that will be streamed live on the platform. You will find an overview here.

You can become a part of our official presentation programme with a ten-minute product presentation in the form of a web session. Please speak to your Messe Frankfurt contact person to find out more.

Data protection

The Hypermotion Digital Experience is in compliance with the current version of the General Data Protection Regulation (GDPR); this means that no personal data is transferred.

No sensitive customer details will be shared on the platform. As soon as you have made contact with a customer, you can network with them using the chat or video function and exchange contact details.

FAQ for visitors

Functions

The focus is on four primary components:

  • Matchmaking that is supported by AI
  • Streaming (live interviews, specialist presentations, panel discussions, start-up pitches)
  • Direct contact with attendees, e.g. via video chat
  • Speed networking

The matchmaking function draws on the interests specified by visitors when they register.

A calculation is run in the background to determine how well exhibitors’ and visitors’ interests match up. Contact recommendations are then generated based on this information.

Additional information such as movement data, search patterns and existing contacts can then be used to create additional contact recommendations automatically.

There will be five different speed networking sessions in which you can make new contacts quickly and easily in five-minute talks. Simply add the speed networking sessions from the event calendar to your personal calendar. You have until one hour before the start of each session to specify which other attendees on the attendees list you would like to get to know in a meet & greet.

All appointments that you set up, as well as all events that you would like to take part in, are clearly displayed in a single location in your personal agenda. It is also possible to export this information to your external calendar.

Visit the profile of the attendee that you would like to meet. Here, you can click to show that you are interested in this contact. If they are also interested, a chat window will open. However, you can also request an appointment directly from the profile.

Go to the profiles of attendees that are relevant for you and click on the ‘interested’ button. If the attendee is also interested, they will be added to your contacts and you will be able to get in contact with them via chat. Alternatively, it is possible to request a virtual meeting (video call) at any time.

As soon as a business appointment has been confirmed, it will appear in your personal calendar with a button linking to the virtual meeting room. You can click on this button five minutes before the appointment and it will take you directly to the meeting room.

Yes, the extended duration of the Hypermotion Digital Experience beyond the event itself is one of the advantages of this format. The matchmaking and chat functions are available to you for a number of weeks before and after the event, allowing you to get in contact with attendees at any time. This includes users who are not logged in – they will be informed by email whenever they receive a contact request. On 10 December 2020 the platform will close – you will receive a reminder shortly before this occurs.

As many as 50 people can take part in a virtual meeting.

In addition to digital matchmaking, you can also find new contacts using the attendee list and exhibitor list. Furthermore, you can filter these lists using various criteria.

We query attendees about their interests during the registration process, and these responses are automatically matched with those given by exhibitors. This information is fed into the AI-supported matchmaking process so that exhibitors can receive recommendations regarding which attendees are relevant.

In addition, attendees can also proactively search for exhibitors in the exhibitors list.

 

Login

  • You will receive an email containing a registration code.
  • Simply login using your email address and your registration ID for the Hypermotion Digital Experience.
  • Select a new password.
  • Fill out your individual profile with your company information. The more detailed your information, the more networking opportunities you can create.
  • Interact in the virtual realm with content and recommendations to obtain additional proposals that match your interests.

If you have any questions or are having problems, please contact our support team. Please note that it may take a moment before the system sends you your registration details.

  • Open the start page
  • Enter your email address and then click on “Continue”
  • In the next step, the system will ask you to enter your password
  • For this step, click on ‘Forgot or don't know your password?’
  • Within a few minutes, you will receive an email containing a link (please also check your spam folder)
  • The link will take you to a website where you can reset your password
  • Visit your profile
  • In the navigation bar on the left you will find an item called ‘Change email’
  • You can enter a new email address here

Profile

 

The first port of call is your own profile page – this serves as your business card. As a result, you should try to fill your profile with meaningful information that arouses attendees’ interest and spurs them to contact you.

Even so, always keep in mind that virtual events thrive on active communication by everyone involved! That means that your active participation is at least as important as creating a strong profile page. Only through a targeted and proactive address can you get to know new industry experts for exchange and networking – and, as a first step, you will be supported by the integrated matchmaking tool.

Exhibitors have the opportunity to supplement their company profile with separate product pages in which they provide detailed information on their product portfolio.

Option 1: First you must register on the platform

  • Now log in to the platform
  • A window will open automatically to ask about your preferences
  • Please answer all the questions, as this information will also be saved in your profile and serve as a database for the matchmaking tool.
  • Click on the highlighted field to enter your responses
  • You can add to your answers by clicking on ‘+’

Option 2: You have already registered on the platform and want to go back and change your profile data

  • Now log in to the platform
  • Open your profile
  • Change your profile image by clicking on the ‘pen’ icon
  • Modify your entries by clicking on the response field(s) you would like to change

 

There is no official deadline, which means that last-minute deciders will also be able to take part. Exhibitors and visitors are given access to the platform at the same time. It is a good idea to fill in your profile straight away so that you can get started with networking as soon as possible.

Yes, the data can be changed during the event.

General questions

The platform is provided in English and in German. However, it is necessary to input all the information in the profiles in both languages using the fields provided for this purpose. Content will not be translated automatically. Attendees can select the language in which they would like to use the platform. Attendees will always be shown all information in their local time.

No, there are no capacity restrictions. There is more than enough server capacity available to allow all expected attendees to utilise the platform.

To ensure optimum performance of the platform, we recommend that you use Google Chrome or Firefox as your internet browser.

No, the chat function is only available on the digital platform. It is not possible for exhibitors to integrate their own chat programmes.

‘Connections’ are those contacts with whom you have arranged a meeting or who have been identified as a ‘match’ on account of mutual interest.

For data protection reasons, no contact details are displayed in the visitor or exhibitor profiles. If you have made a promising business contact, you must use the chat function proactively to request contact details such as email addresses and phone numbers.

Exhibitors and visitors will be able to access the platform from 5 November 2020. You will receive your login details via email.

You will be able to take advantage of all the functions on the platform until 10 December 2020. The platform will then be closed.

Supporting programme

We offer a wide-ranging event programme featuring keynote speeches, start-up pitches and panel discussions that will be streamed live on the platform. You will find an overview here.

Data protection

The Hypermotion Digital Experience is in compliance with the current version of the General Data Protection Regulation (GDPR); this means that no personal data is transferred.

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