With proactive analysis and the use of artificial intelligence, the procedures involved in business travel become more efficient and companies become, therefore, more effective. The best route is known before it is booked.
Get an insight into practical applications and concepts from both market leaders and start-ups.
Learn how innovative approaches are revolutionising business travel.
As well as the technical possibilities, the emphasis will also be on practical usefulness for travellers.
Master of ceremonies for the day: Ludger Bals, Owner, Innovative Business Concepts
09.30 – 10.15 a.m. Session 1:
Gaining a competitive edge through an overall review of company travel.
Managing business journeys offers an effective tool for optimising company travel, yet a focus on business travel reveals that there is considerable untapped potential. Only a comprehensive look at all the journeys travelled by staff, customers and guests reveals the full power of this as an instrument and creates solutions for the challenges faced in the dynamic field of travel and transport.
Speaker: Prof. Dr.-Ing. André Bruns, Department of Travel Management and Traffic Planning, University of Applied Sciences Wiesbaden Rüsselsheim
10.15 – 11.00 a.m. Session 2:
The perfect Business Travel Manager is artificial
Business travel management, like other forms of business has over the years reflected consumer user experience over time. As more and more travel retailers bring AI and Machine learning into the heart of the consumer sales process, will this be replicated in travel? By understanding the intent of the corporate traveller, can we make life easier? This session will look at lessons from b2c selling that can be applied to the corporate market
Speaker: Andy Owen Jones, CEO, bd4travel Ltd.
13.15 – 14.30 p.m.:
Coffee break and opportunity to visit the exhibition.
11.45 a.m. – 12.30 p.m. Session 3:
The role of artificial intelligence in successfully implementing new business models and quantum leaps in business travel.
How can one fundamentally change the travel behaviour of staff with a mixture of artificial intelligence and person-to-person chat? This session gives insights into the tension between the ever more modern and increasing demands of staff on the one hand and the targets for annual cost savings on the other. What is the last remaining big leverage on costs and how can one still significantly increase everyone’s level of satisfaction?
Speaker: Maximilian Lober, Managing Director, voya
12.30 – 13.15 p.m. Session 4:
Simple and personal – no clicks necessary, thanks to a human interface. How customer journeys are being revolutionised by new technology.
The metamorphosis of the car into a smartphone on four wheels offers huge potential and opens up the possibility of some innovative touchpoints. It is, therefore, indispensable for travel services providers to also include the notion of the voice interface into the customer journey and offer customers a more individual and innovative access to their products. Europcar is the first car hire firm to have gone down this route and integrate a voice interface into the customer journey for their business customers.
Speaker: Marcus Scholz, Director Business Unit Corporate & Mobility Solutions, Europcar Mobility Group
14.30 – 15.15 p.m.:
Lunch and opportunity to visit the exhibition
14.30 – 15.15 p.m. Session 5:
An urban mobility company, making cities smarter
A world without traffic jams may seem far-fetched to some. We show what kind of steps we are taking every day to bring our vision to life. As a Mobility-as-a-Service pioneer, we are partner to cities, transit authorities, and its customers to help them transform cities by providing convenient and sustainable mobility solutions. We show how to simplify urban mobility and encourage people to switch to shared mobility. Together with our partners we shape the future of urban mobility.
Speaker: Thomas Friedrich, Head of Business Development, moovel Group GmbH
15.15. – 16.00 p.m. Session 6:
One equals none. Let’s travel onwards together! ‘driversity’ – an initiative for staff travel in the modern world. Progress through collaboration.
The ‘driversity’ project is an interdisciplinary network for innovation in a collaborative development of staff travel for the modern world. It involves over 80 participants from more than 60 companies. Convinced that a modern approach to travel is an important argument in the ‘war for talents’, practitioners and experts from both business and research communities are working together - and to their own agenda - on innovative solutions – which they are also putting into practice! In this lecture you will get some practical insights into the work and findings of the participants.
Speakers: Michael Birk, Director of Strategic Customer and Project Management, DB Vertrieb GmbH / Martinique Diambou, Specialist Travel Management/ Procurement, KPMG AG / Sandra Walter, Client Partner, NTT Data Deutschland GmbH